- Benchmark Reviews in Human Resources in Point 3.1 of the COPC norm.
- COPC registered Coordinators in Service, Inbound Productivity, Outbound Productivity and Quality, obtaining results far superior to those expected.
- More than 300 professional participated in the Service, Inbound Productivity, Outbound Productivity and Quality modules as dictated by CCCO Latin America.
ISO 9001:2000. Colombia
- ICONTEC and IQNET ISO 9000: 2000 Quality Assurance certification in all of our design, implementation, and client service line operation processes of our Contact Centers.
- A complete System involved with the operation of our clients.
- Constant auditing to evaluate the continual betterment of the different SGC processes.
- Three levels to assure service to the user.