Execution Capacities

We distinguish ourselves in four strategic operational dimensions:

• Operational and Technological Infrastructure
  We operate 24/7 via a network composed of 19 Operational centers strategically located throughout Latina America which offer cost reduction and global access benefits.
  
  Our centralized IT infrastructure allows the optimization of the efficiency of operations and the safeguard of data to serve at the highest levels of excellence the operations of our local and offshore clients. Centralization also becomes a guarantee of efficiency which allows us to fulfill SLA’s (Service Level Agreements). Our technological infrastructure with fully functional robust platforms with a recorded availability greater than 99.6 per cent, backed by contingency plans with routinely standard preventive, corrective, monitoring, and control maintenance, help assure that your service is always available to your client.
  
  
• Centralized Management
  Proven methods and procedures which are applied in all of our Centers of Operation to provide a model that guarantees the procedure at whatever point the process is contracted at with efficient costs and immediately available. The model allows:
  
  • Availability of dynamic Human Resources.
  • Sharing of knowledge base.
  • Apply best practices in a continual betterment environment.
  • Consolidate common high performance standards.
  • Apply methodologies that reduce the learning curve.
  • Instantly available Infrastructure.



• Training, Development, and Learning
  Our Training Centers and Knowledge Academies allow our employees to attain new skills and to share knowledge bases which expand and strengthen their potential and prepare them to understand the particular needs of each client.
  
  This training also has advantages for our clients; reducing the learning and training curve and guaranteeing permanent service support of high value and uniqueness for their business.
  
  
• Focus on continual betterment
  We are focused in continually optimizing the processes based on the best international best practices. We work to guarantee quality assurance in the solutions which we offer our clients generating trustworthy and secure. Like a world class company, we are certified in the principal international quality standards: COPC in Argentina and ISO 9000: 2000 norms in Colombia, and we maintain continual quality objectives by applying permanent control mechanisms. We work with our clients to optimize processes by each evaluating the processes according to the new opportunities that present themselves.