Service Continuity

To comply with our client’s expectations with each solution which we offer, it is fundamental to establish and execute a contingency plan that allows us to guarantee the continuity of services..

We have a structured contingency plan in which the roles of our workers are defined based on the needs of the moment, the most relevant control and follow-up conditions, and the support scheme of our technology platforms allowing us to offer the following levels of availability:

• Telephone Central / ACD: greater than 99.9 per cent
• Auto Answering Platforms: greater than 99.5 per cent
• Auto dialing Platform: greater than 99.9 per cent
• CTI Servers: greater than 99.5 per cent
• LAN and WAN Networks: greater than 99.5 per cent