Financial

• Personalized customer support lines and virtual branches with 24-hours-a-day service.
• Interactive response systems for inquiries and transactions.
• Telephone sales of the products according to strategies designed for the different segments like: Credit cards and preapproved credit.
• Cross Selling
• BackOffice for form recording, credit inquiries, and password delivery which enables a guarantee of service with a response within 24 hours.
• Billing Service.
• Rate and economic indicators inquiries and financial advice.
• Customer satisfaction evaluation with attention paid to the solution to their grievances and claims.
• Telemarketing Campaigns: Customer welcome, information on returned checks and constant updating of client data for the prevention of asset laundering.

Technology and Telecommunications

• Counseling on the use of equipment, products, and technological services.
• Help Desk.
• Customer service lines for cell phone clients to attend to inquiries, grievances, claims, management of information, technical maintenance, and sales advice.
• National and international long distance operators in English and Spanish.
• General information regarding rates, promotions, and country and city codes.
• Telesales of residential services.
• Telesales and telemarketing campaigns with an emphasis on follow up of significant events of value to the client such as claims, and control of special and pending cases.
• Retention campaigns.
• Sales force Support.
• Human Resource management.
• General information service via the automated response system.
• Loyalty programs and satisfaction surveys.

Public Services

• Audio response system and advice for providing general information, attention to and processing of inquiries, requirements, and claims and grievances
• Telemarketing campaigns to update the service user’s data, development of marketing and cross selling strategies.
• Campaigns to manage late payments.
• BackOffice to update the user’s information.

Health and Social Security

• Authorization of medical and dental appointments, emergencies, and hospitalizations via the automated response system or an agent.
• Setting, confirming, and canceling of medical and dental appointments via the automated response system.
• Delivery of medications to the home.
• Medical insurance affiliation information lines and personalized counseling on the social security system services.
• BackOffice for jobs such as data entry of credit and membership inquiries.
• Medical advice with specialized doctors in the Contact Center.

Sales and Mass Markets

• Customer Service, receiving and forwarding of inquiries, grievances, and claims.
• Telesales, Order taking with home delivery and distribution to channels.
• Updating and maintenance of data base for clients.
• Service satisfaction survey.
• Telemarketing of loyalty programs and product promotions according to the different client segments.
• Billing Campaigns.
• Sales force appointment scheduling.
• Consulting and direct salesil
• Residential sales, distribution order generation for production plants and dispatch status information.
• Home delivery services.
• Loyalty Programs

Media

• Classified and subscription service.

Tourism and Transportation

• Operation of toll free lines.
• Customer Service.
• Suggestion Boxes.
• Personalized Service.
• Customer service and information lines dedicated to hotel reservations and entertainment.